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FAQs

How much is shipping?

Standard shipping is free within the U.S. on all orders, returns, and exchanges (limit of one free exchange or return per pair per order).

Please allow 3-8 business days for your order to arrive.

What sizes do Dooeys come in?

Dooeys are available in half sizes ranging from U.S. women's size 5-12, excluding 11.5.

Are Dooeys sustainable?

Dooeys are thoughtfully designed and consciously crafted in Europe, where we have partnered with a factory that focuses on sustainable processes. We choose plant-based and recycled materials to make our house shoes, which are 100% vegan. Learn more about our materials here.

We also purchase carbon offsets for the shipment of every order and donate to environmental organizations.

Where are Dooeys made?

We are proud to say all Dooeys are made in Portugal, a country well known for its manufacturing of high-quality footwear. 

Can I exchange my Dooeys?

Need to exchange your pair? No problem. So long as your shoes are unworn, undamaged, and in their original packaging.

Send us an email at hello@dooeys.com within 14 days of receiving your order and we’ll send you a prepaid return label. We ask you send your original pair back within 14 days of receiving your return shipping label and we'll ship out your new pair as soon as we’ve received your initial pair.

Please note: there is a limit of one free exchange or return per pair per order.

What is your return policy?

We want you to be happy with your Dooeys. If for any reason it doesn’t work out, contact us at hello@dooeys.com within 14 days of receiving your shoes to return or exchange your order. Just make sure your shoes are unworn, undamaged, and in their original packaging.

We ask you send your Dooeys back within 14 days of receiving your return shipping label. Don’t worry - return shipping is free in the U.S.

As soon as the shoes' condition has been reviewed and approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Please note: there is a limit of one free exchange or return per pair per order.

Cleaning & Care Recommendations

  • For exterior cleaning, you can simply wipe the apple leather clean with a damp cloth. As for the vegan recycled polyester suede, it will depend on the cleaning need:
    • SPOT CLEANING: Gently pat spills with a paper towel until absorbed. For dried-in soiling, lightly brush or vacuum the stained area. If this doesn’t work, try wiping the stained area from the outside in with a well-wrung white cloth dampened in lukewarm water.
    • OIL-BASED STAINS: Try to wipe up oily stains as much as possible—without spreading the stain—with a dry cloth or paper towel. Pat the stained area with a white cloth soaked in ethyl alcohol from the outside in, and pat the loosened dirt and oil off with a dry cloth.
  • For interior cleaning, you can wipe down the cork insoles with a damp cloth. Pro tip: for your Dooeys or any other shoes, we suggest placing Natural Bamboo Charcoal Bags inside when you’re not wearing them to absorb excess moisture and remove any odor.